Quick answer: Read the rejection reason Veriff gives before resubmitting — the fix is almost always specific. Resubmitting the same unclear or mismatched document repeatedly won't change the outcome.
The common rejections
Expired document — submit a valid, in-date ID
Screenshot, photo of a screen, photocopy or scan — only original physical documents
Cropped, blurred, dark or low-resolution images — retake with all four corners visible, in focus, without glare
Hidden, edited or damaged information — nothing obscured or altered
ID belongs to someone else — only the registered account owner can verify
Details don't match your Traderscale profile — contact support to correct the profile rather than working around it
What support can and can't do
Support can explain a rejection and check your profile details. Support cannot approve verification manually or bypass the provider's requirements — approval sits with Veriff.
Statuses matter: submitted, pending and rejected are all different from approved, and only approved lets the funded setup continue.
See also: KYC Document Requirements · How Long Does Verification Take?