Quick answer: Traderscale uses Veriff for identity verification — expect emails from Veriff, not Traderscale. You'll need a valid physical government photo ID matching your Traderscale profile name, and you complete the liveness check yourself.
Accepted documents
Passport, driving licence, or national identity card where supported. The document should be:
Valid and in date
Original and physical — not a screenshot, photocopy or scan
Fully in frame with all four corners visible
Clear, in focus, free of glare or obstruction
In the same legal name as your Traderscale profile
Before you start
Use the exact legal name and date of birth on your ID
The email and personal details must belong to the account owner
Complete the selfie or liveness check yourself — nobody can do it for you
First-time approval tips
Even lighting without glare · clean camera lens · remove document covers · don't crop or edit · follow every liveness instruction · allow camera access · stable connection. If the page freezes, close other camera apps, refresh, or switch browser or device.
If your name doesn't match, don't create a second account or use someone else's details — contact support so the correct information can be reviewed.
See also: Why Was My Verification Rejected? · Funded Account Checklist