Troubleshooting
Why was my trade closed automatically?
A Pro position can close because its stop loss or take profit triggered, a stop was missing, the account breached a loss limit, or another applicable closure rule was triggered.
Missing stop loss at entry
Without the No Stop Loss on Entry add-on, a position opened without a stop is closed automatically and a soft breach is recorded. Check your order history and the account message. When must I add a stop loss?
Weekend closure
Without the Weekend Holding add-on, open positions close at 20:30 UTC before the weekend. Can I hold trades over the weekend?
Drawdown breach
If equity crosses a daily or maximum loss level, positions may be closed as part of the breach. Compare your equity and the displayed loss levels at the time. Why was my account breached?
Your own stop loss or take profit
Spreads and slippage can make a stop trigger or fill differently from what the chart shows, especially around news and rollover. Why did my stop loss trigger early?
What to send support
Your registered email address, account number, the symbol, the trade ticket, the close time, the account message and a screenshot. Compare the close time with the weekend closure and rollover, and check for a soft-breach record.
Stop-loss review
On every account type, persistent trading without a stop loss is penalised. For an isolated case, the affected P&L is deducted from the payout share. When must I add a stop loss?