SEARCH THE HELP CENTRE
Verification & account
Search published rules and help articles.
All articles
12 resultsCheck the account labels before using a rule.
AML and compliance checks
Traderscale checks payment ownership, verifies identity and monitors trading to prevent fraud, money laundering and account misuse. Responding to information requests quickly is the…
How do I activate my funded account?
Activate your simulated funded Speedy account by completing identity verification and signing the Funded Trader Agreement. Receiving login details alone does not enable trading.
How do I activate my funded account?
Activate your simulated funded Flex account by completing identity verification and signing the Funded Trader Agreement. Receiving login details alone does not enable trading.
How do I activate my funded account?
Activate your simulated funded Instant Funding account by completing identity verification and signing the Funded Trader Agreement. Receiving login details alone does not enable…
How do I activate my funded account?
Activate your simulated funded Pro account by completing identity verification and signing the Funded Trader Agreement. Receiving login details alone does not enable trading.
How long does verification take?
Verification is usually instant after a clear submission. Approved verification and a signed Funded Trader Agreement are required before a funded account is enabled for trading.
How to delete your account
Contact support by email or live chat. Deletions are handled manually and cannot be done from inside the platform.
Payment method policy
Your Traderscale profile, your account, the payment method you buy with, your identity documents and your payout method must all be in the same legal name. Payments from anyone else are…
Third-party payments are not allowed
You must pay for your account with a method in your own name. Using someone else's card or wallet, buying an account for someone else, or receiving a payout for someone else is…
Which countries can join?
You must be 18 or over, legally able to enter a contract and able to complete verification. Eligibility depends on residence and access location. US customers can use standard accounts…
Which documents do I need for verification?
A valid, physical government photo ID (passport, driving licence or national ID card) in the same legal name as your Traderscale profile, plus a selfie or liveness check you complete…
Why was my verification rejected?
Read the reason Veriff gives, fix that specific issue and resubmit. The fix is almost always specific, and resubmitting the same unclear or mismatched document will not change the…