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22 resultsCheck the account labels before using a rule.
What should I check before contacting support?
Check your loss limits, consistency, open positions and trading-day count in your Trader Area first. Then send support your account details and the exact issue.
What should I check before contacting support?
Check your loss limits, consistency, open positions and trading-day count in your Trader Area first. Then send support your account details and the exact issue.
What should I check before contacting support?
Check your loss limits, consistency, open positions and trading-day count in your Trader Area first. Then send support your account details and the exact issue.
What should I check before contacting support?
Check your Pro loss limits, payout waiting period, open positions and trading-day count first. Pro has no consistency requirement. Send support your account details and the exact issue.
Why did my stop loss trigger early?
Stops fill at the price you can actually trade at, which includes the spread, not the mid or chart price. Around news and rollover the spread widens, so a stop can fill while the chart…
Why is my account inactive?
The Speedy inactivity clock starts when the account is created. Open a new trade within each ten-calendar-day period. The clock continues during KYC, setup and payout read-only periods.
Why is my account inactive?
The Flex inactivity clock starts when the account is created. Open a new trade within each ten-calendar-day period. The clock continues during KYC, setup and payout read-only periods.
Why is my account inactive?
The Instant Funding inactivity clock starts when the account is created. Open a new trade within each ten-calendar-day period. The clock continues during KYC, setup and payout read-only…
Why is my account inactive?
The Pro inactivity clock starts when the account is created. Open a new trade within each ten-calendar-day period. The clock continues during KYC, setup and payout read-only periods.
Why is my account read-only?
On MT5, an investor-password login is read-only. Accounts also become read-only from a payout request until processing is complete. A restriction does not by itself mean the account has…
Why was my account breached?
A breach means your equity crossed a daily or maximum drawdown level, or an applicable prohibited practice caused an automatic breach or was confirmed at payout review. The account…
Why was my account breached?
A breach means your equity crossed a daily or maximum drawdown level, or an applicable prohibited practice caused an automatic breach or was confirmed at payout review. The account…
Why was my account breached?
A breach means your equity crossed a daily or maximum drawdown level, or an applicable prohibited practice caused an automatic breach or was confirmed at payout review. The account…
Why was my account breached?
A breach means your equity crossed a daily or maximum drawdown level, or an applicable prohibited practice caused an automatic breach or was confirmed at payout review. The account…
Why was my payout rejected?
A missing Request Payout button means you cannot yet submit a request. A payout rejection happens after submission and review. Read the reason provided and check that the account…
Why was my payout rejected?
A missing Request Payout button means you cannot yet submit a request. A payout rejection happens after submission and review. Read the reason provided and check that the account…
Why was my payout rejected?
A missing Request Payout button means you cannot yet submit a request. A payout rejection happens after submission and review. Read the reason provided and check that the account…
Why was my payout rejected?
A missing Request Payout button means you cannot yet submit a request. A payout rejection happens after submission and review. Read the reason provided and check that the account…
Why was my trade closed automatically?
Check the close time, the order message and your account status. The usual causes are a missing stop loss, the weekend closure, TraderProtect on Instant Funding, a drawdown breach, or…
Why was my trade closed automatically?
Check the close time, the order message and your account status. The usual causes are a missing stop loss, the weekend closure, TraderProtect on Instant Funding, a drawdown breach, or…
Why was my trade closed automatically?
Check the close time, the order message and your account status. The usual causes are a missing stop loss, the weekend closure, TraderProtect on Instant Funding, a drawdown breach, or…
Why was my trade closed automatically?
A Pro position can close because its stop loss or take profit triggered, a stop was missing, the account breached a loss limit, or another applicable closure rule was triggered.