SEARCH THE HELP CENTRE
Platform access
Search published rules and help articles.
All articles
9 resultsCheck the account labels before using a rule.
How to log in to Match-Trader
Sign in to Match-Trader with the email address and password supplied in your account login email. US customers use Match-Trader only. Your programme trading rules still apply.
How to reset your password
Use Forgot password at hub.traderscale.com to reset your Trader Area password. MT5 password changes are handled by support and appear in the Trader Area; changing the password inside…
MT5 login troubleshooting
Most MT5 login problems come down to the wrong server, a pasted password with a stray space, or the investor password being used instead of the main trading password. Work through the…
Understanding your Trader Area
Your Trader Area shows objectives and live loss limits. On funded accounts, automatic risk controls can also breach accounts for specified prohibited practices. Green metrics do not…
Understanding your Trader Area
Your Trader Area shows objectives and live loss limits. On funded accounts, automatic risk controls can also breach accounts for specified prohibited practices. Green metrics do not…
Understanding your Trader Area
Your Trader Area shows objectives and live loss limits. On funded accounts, automatic risk controls can also breach accounts for specified prohibited practices. Green metrics do not…
Understanding your Trader Area
Your Trader Area shows objectives and live loss limits. On funded accounts, automatic risk controls can also breach accounts for specified prohibited practices. Green metrics do not…
When does platform maintenance happen?
There is no fixed maintenance schedule. Planned maintenance that affects trading is announced by email in advance.
Where to find your login details
Evaluation login details are emailed immediately after payment, including Pro evaluations. Use the credentials for your platform. Support handles MT5 password changes, and those changes…