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Refund & Cancellation Policy

Quick answer: One fee, paid once, at purchase. No activation fees, no subscriptions, no platform costs. Evaluation fees are non-refundable once credentials are issued — with one exception: the Pro challenge fee is refunded when you become eligible for your first payout.

What the fee covers

  • Your chosen account size

  • The trading objectives and risk parameters

  • The Trader Area and performance tracking

  • Customer support

There are no additional charges at any stage. Becoming funded costs nothing.

Refund policy

Once login credentials are issued, the purchase is considered delivered and no refund is provided. This is the point of no return — it happens automatically on successful payment, usually within minutes.

Speedy, Flex & Instant Funding: the fee is non-refundable.

Pro Challenge: your initial challenge fee is refunded once you become eligible for your first payout on the funded account, subject to full compliance with the trading rules.

Exceptional circumstances are reviewed case by case — contact [email protected].

Common questions

I bought the wrong account size. Can I swap it? Contact support before trading on it. Once credentials are issued the purchase is delivered, but a case can be reviewed.

Is the Pro refund automatic? It's issued in accordance with program terms once first-payout eligibility is reached. If eligibility is reached and you haven't seen it, contact support with your account number.


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