Quick answer: Work through the checklist below. Most cases are a requirement that looks complete but isn't — usually trading days, consistency, or a KYC status that reads "submitted" rather than "approved".
The Request Payout button isn't showing
Check each in order:
You selected the funded account, not the evaluation account
The account is active
The waiting period has passed
The required trading day count is complete
Your profit share — not gross profit — exceeds $250
No positions remain open
Consistency is below 40% (Speedy) or 20% (Instant Funding)
KYC is approved — submitted, pending and rejected are not approved
The Funded Trader Agreement is signed — opening it isn't signing it
No rule breach or compliance restriction is recorded
A previous rejected request is outside the seven-day wait
A previous payout isn't still pending or processing
Everything looks complete and it's still missing. Sign out and back in, refresh the Metrics page, and screenshot all eligibility indicators. Support can then check whether the account status and button are out of sync.
Support cannot manually activate the button while a genuine requirement is incomplete.
The most common cause for rejection
A breach of the prohibited practices.
After a rejection
A seven-day wait applies before you can request again, provided the account is still active.
Waiting seven days doesn't make the next request eligible by itself — the reason for rejection must no longer prevent eligibility, and every requirement must be satisfied again.
If you want the decision reviewed
Send support:
Registered email address
Funded account number
Payout request date
The rejection or adjustment notice
The specific trade, rule or calculation you're disputing
Relevant ticket numbers, timestamps and screenshots
The decision may be left unchanged, clarified, or reconsidered. Reconsideration requires new verified information.
Approved but not arrived
Approval and delivery are separate. Check your Rise Works profile is complete and active, or that your USDT wallet address and network are correct. Blockchain confirmation and bank timing sit outside Traderscale's control.